Legal
JC&C Roofing Company Privacy Policy
How JC&C Roofing Company collects, uses, shares and protects your personal information when you use myroofimprovement.com or hire us for roofing work.
Introduction and Scope
This Privacy Policy describes how JC&C Roofing Company (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website www.myroofimprovement.com (the “Site”) or engage with our roofing services.
We are committed to protecting your privacy and ensuring the security of your personal information. This policy applies to all information collected through our Site, as well as any related services, sales, marketing, or events.
By using our Site or providing us with your personal information, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.
Information We Collect
We collect several types of information from and about users of our Site, including:
Personal information you provide
- Contact information: Name, email address, phone number, physical address
- Property information: Property address, roofing details, project specifications
- Communication data: Messages, inquiries, and other information you provide when contacting us
- Financial information: Payment details (processed securely through third-party providers)
- Service request information: Details about requested roofing services, estimates, and project requirements
- Photographs and videos of your property: Images of your roof and home taken by our crews during inspections, estimates and work
Automatically collected information
- Usage data: Information about how you access and use our Site
- Device information: IP address, browser type, operating system, device identifiers
- Location data: General geographic location (city, state) based on IP address
- Cookies and tracking technologies: Information collected through cookies, web beacons, and similar technologies
Information from third parties
- Service providers: Information from payment processors, marketing partners, and analytics providers
- Public sources: Property records, business directories, and public databases
- Referral sources: Information from partners, contractors, or customers who refer you to our services
How We Use Your Information
We use the information we collect for various business purposes, including:
Service provision
To provide, maintain, and improve our roofing services, including scheduling inspections, providing estimates, and completing projects.
Communication
To respond to your inquiries, provide customer support, and send important service-related announcements by phone, email, or text message (see Text Messaging).
Marketing and promotions
To send promotional materials, special offers, and information about our services (with your consent where required).
Photos in our marketing
To show our work in videos, on our website and on social media. We never disclose the property’s address or location. To opt out, email hello@jccroofing.com with “Photo opt-out” in the subject line. Ownership and use of job photos are covered in our Terms of Service.
Business operations
To conduct business analysis, improve our services, develop new features, and ensure compliance with legal obligations.
Security and protection
To protect against fraudulent, unauthorized, or illegal activity and maintain the security of our systems.
Legal compliance
To comply with applicable laws, regulations, legal processes, or governmental requests.
Information Sharing and Disclosure
We may share your personal information in the following circumstances:
Service providers
We share information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors (for secure payment transactions)
- Marketing, advertising, and analytics providers (including advertising pixels from Meta and Foursquare; see Cookies and Tracking Technologies)
- Cloud hosting services
- Customer relationship management (CRM) systems
- Subcontractors directly involved in your roofing project (with appropriate confidentiality agreements)
Business transfers
If JC&C Roofing Company is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
Legal requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
Protection of rights
We may disclose your information where we believe in good faith that doing so is necessary to protect the rights, property, or safety of JC&C Roofing Company, our customers, our employees, or others; to enforce our agreements and terms of service; or to investigate, prevent, or take action regarding suspected fraud, security incidents, or illegal activity.
JC&C Group, LLC affiliates
Your information may be shared with companies affiliated with JC&C Group, LLC for legitimate business purposes, including:
- Coordinating services across affiliated companies
- Providing comprehensive customer support
- Internal administrative purposes
- Marketing communications (with your consent where required)
Important: We never sell your personal information to third parties. Your information is only used by JC&C Roofing Company and its JC&C Group, LLC affiliates for legitimate business and marketing purposes.
With your consent
We may share your information for any other purpose with your explicit consent.
Our commitment to privacy
JC&C Roofing Company does not sell, rent, or trade customer information. Your personal data remains confidential within our organization and its affiliated entities under JC&C Group, LLC, used solely for providing and improving our services and for marketing communications you have consented to receive.
Data Security Measures
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Use of SSL/TLS encryption for data transmission
- Access controls: Limiting access to personal information to authorized personnel only
- Secure storage: Storing data on secure servers with industry-standard protections
- Regular monitoring: Monitoring systems for potential vulnerabilities and attacks
- Employee training: Training staff on data protection and privacy principles
- Vendor assessment: Carefully selecting and monitoring third-party service providers
Despite our security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain the highest standards of data protection.
Your role in security
Our Site does not offer customer accounts or logins, so we will never email or text you asking for a password. If you receive a message that appears to come from JC&C Roofing Company asking you to change payment instructions, wire money, or share login or card details, call us at (713) 766-3464 before acting on it. Notify us immediately if you suspect any unauthorized use of information you have given us.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Access and portability
Request access to and receive a copy of the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal exceptions.
Opt-out
Opt out of marketing communications at any time using the unsubscribe link in our emails, or by contacting us.
Restriction
Request restriction of processing of your personal information in certain circumstances.
Objection
Object to processing of your personal information for direct marketing purposes.
How to exercise your rights
To exercise any of these rights, contact us using the details in the Contact Information section below. We may need to verify your identity before processing your request.
We will respond to your request within the timeframe required by applicable law. Some requests may be subject to legal limitations or exceptions.
Text Messaging (SMS)
JC&C Roofing Company sends text messages from (832) 590-3700. We only text you if you have given us consent to do so.
How consent is collected
When you become a customer, or when we take your information for an estimate or inspection, we ask whether you agree to receive text messages from us. Your answer is recorded in our customer system. Agreeing to receive texts is not a condition of buying any service from us.
What we send
- Appointment confirmations and reminders for inspections, estimates, and scheduled work
- Updates about your project, estimate, or insurance claim
- Answers to questions you text us
- Occasional offers or storm notices, if you have agreed to marketing messages
Message frequency varies by project. Message and data rates may apply.
How to opt out or get help
Reply STOP to any message to stop receiving texts from us, or tell any member of our team. Reply HELP for help, or call (713) 766-3464.
Your consent stays with us
Your mobile number and your SMS opt-in consent will not be shared with or sold to third parties or affiliates for their marketing purposes. We share your number only with the messaging platform that delivers our texts, and only to send them.
Third-Party Links and Services
Our Site may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services.
Examples of third-party services
- Financing partners: Links to financing applications, such as Wells Fargo credit applications (see our roof financing page)
- Instant estimate tool: Our online roof estimator is provided by Roofr. Information you enter in it, such as your address, is collected by Roofr and shared with us so we can follow up
- Advertising platforms: Meta and Foursquare pixels, described in Cookies and Tracking Technologies
- Social media platforms: Links to our social media profiles
- Review sites: Links to third-party review platforms, and review widgets displayed on our Site
- Industry associations: Links to roofing industry organizations and manufacturers
Important notice
When you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Financing applications
When you apply for financing through our partners (such as Wells Fargo), your information is collected directly by the financing provider according to their privacy policy. We only receive confirmation of application status, not your detailed financial information.
View Wells Fargo applicationOpens in a new window. Subject to credit approval.
Data Retention Periods
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, warranty, or reporting requirements.
Active customer information
Retained while you are an active customer and for 7 years after your last service, for warranty and legal purposes.
Inquiry information
Retained for 3 years for follow-up and marketing purposes (with consent).
Financial records
Retained for 7 years as required by tax and accounting regulations.
Website analytics
Retained for 2 years for business analysis and improvement purposes.
Data disposal
When we no longer need to retain your personal information, we securely delete or anonymize it using industry-standard methods so that it cannot be reconstructed or read.
Children’s Privacy
Our Site and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.
Our policy
If you are under 16, do not use or provide any information on this Site or through any of its features. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.
If you believe we might have any information from or about a child under 16, please contact us immediately using the details in the Contact Information section.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Update process
When we make material changes to this Privacy Policy, we will:
- Post the updated policy on this page with a new “Last updated” date
- Provide notice on our Site for significant changes
- Where required by law, obtain your consent to material changes
Your responsibility
We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and protect your information. Your continued use of our Site or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
You can see when this Privacy Policy was last changed by checking the “Last updated” date at the top of this page.
Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, or wish to exercise any of your rights, please contact us:
By email
Put “Privacy request” in the subject line so it reaches the right person quickly.
By mail
JC&C Roofing Company
Attn: Privacy Officer
1431 Graham Dr #266
Tomball, TX 77375
Houston office: 1220 Blalock Rd #345, Houston, TX 77055
Our privacy commitment
JC&C Roofing Company is committed to protecting your privacy and handling your personal information with care and respect. We value your trust and will continue to uphold the highest standards of privacy protection.
This Privacy Policy is part of our commitment to transparency and ethical business practices in the roofing industry.
See also our Accessibility Statement. This Privacy Policy was last updated on October 14, 2026.